International Account FAQs

Find out how Lloyds TSB International gives you security you can trust, wherever you are in the world

With Lloyds TSB International you can enjoy the security of a trusted British bank* when you're working, living or banking abroad. Here we answer frequently asked questions about our service. If you have any other questions, please contact us.

  1. Why should I bank with Lloyds TSB International?
  2. Who can benefit from putting money offshore?
  3. Do I have to pay income tax on income I've earned offshore?
  4. Why choose an international current account?
  5. I'm living abroad and would like to discuss some of the Lloyds TSB International products. Who should I contact?
  6. What currencies is the Premier International Account available in?
  7. What rates and charges are associated with the Premier International Account?
  8. How can I access my money with a Premier International Account?
  9. Do I need to give notice before withdrawing money?
  10. How much can I withdraw per day?
  11. How can I get help with my online application?
  12. Can I track the progress of my application?
  13. What supporting documents will I need for my application?
  14. What happens after my online application?
  15. My international account debit card has been lost or stolen. What should I do?
  16. My international account debit card has been declined, or I have found unrecognised transactions on my statement. What should I do?

1. Why should I bank with Lloyds TSB International?

Lloyds TSB International gives you the security of a brand you can trust whilst offering products for customers with international needs.

We have offices and dedicated staff located around the world to serve you. With our help, you can have peace of mind whilst you move or live abroad without your finances having to move with you.

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2. Who can benefit from putting money offshore?

You can benefit from putting your money into an international account if:

  • you are a frequent international mover or traveller
  • you are temporarily moving or working abroad
  • you want to invest abroad (property etc.)
  • you want to retire abroad
  • you have family members needing financial support in different countries
    e.g. your children are studying in the UK but you are working abroad.

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3. Do I have to pay income tax on income I've earned offshore?

It is your responsibility to seek independent tax advice, and ensure that any tax liability in relation to funds deposited is accounted for by you to your appropriate tax authorities.

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4. Why choose an international current account?

You can benefit by choosing an international current account if:

  • you make frequent currency exchanges and international money transfers
  • you earn and spend in different currencies
  • you want to be able to move to a different country without moving your finances.

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5. I'm living abroad and would like to discuss some of the Lloyds TSB International products. Who should I contact?

Lloyds TSB representatives are located worldwide.

  • If you are in the UK call 0800 876 6555.
  • If you are living elsewhere outside the UK call +44 (0) 1624 641 825 (please note that this line is open 9am-5pm GMT).

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6. What currencies is the Premier International Account available in?

Our Premier International Account is available in Sterling, US Dollar and Euro.

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7. What rates and charges are associated with the Premier International Account?

There is no monthly fee for the Premier International Account if you keep a balance of at least £2,500/€2500/US$3500. If your balance falls below these values during the month, then a fee of £20/€20/US$30 is payable in that month.

You'll need to pay costs for overdrafts and to transfer or receive money when abroad. These vary depending on the method of payment. To find out more, see our international account fees and charges.

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8. How can I access my money with a Premier International Account?

To give you worldwide access to your money, a debit card in Sterling, Euro and/or US Dollar is available, depending on your account.

For Sterling accounts, a cheque book is also available upon request.

Additionally, you will have 24/7 access to telephone and online banking which enables you to transfer and access money, once you've registered for these services.

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9. Do I need to give notice before withdrawing money?

No, you have instant access to your current account.

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10. How much can I withdraw per day?

The amount you can withdraw with your Debit card per day is limited at £500 and $/€750.

The amount you can transfer through online banking is currently limited to £30,000 (split over 3 daily payments, maximum £10,000 per payment), and $/€25,000.

The amount you can transfer through telephone banking depends on the type of transfer you are making, and what type of customer you are. To find out more, contact PhoneBank.

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11. How can I get help with my online application?

For instructions on applying for an international account, see How to apply.

You can call us for help at any stage during the application process.

  • From the UK, call 0800 876 6555
  • Outside the UK, call +44 (0) 1624 641 825

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12. Can I track the progress of my application?

Yes you can:

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13. What supporting documents will I need for my application?

You will need:

  • a certified copy of your passport or ID card (for each account holder for a joint account).
  • an original or certified copy of proof of address documentation dated within the last 3 months (for each account holder for a joint account).
  • confirmation of source of funds and supporting documentation.

Find out more about how to certify documents and what documents are relevant, in the Appendix of the following PDF

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14. What happens after my online application?

Once you submit your application, we'll e-mail you a confirmation of receipt.

We'll review your application within 2 working days and e-mail you a list of supporting documents we need in order to approve your application and open your account.

Once we've received your supporting documents, we will:

  • open your account and send you a welcome letter within 5 working days.
  • send your debit card(s) and cheque book (sterling only) within 10 working days.

If we need any more information before opening your account, we'll contact you by phone or e-mail.

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15. My international account debit card has been lost or stolen. What should I do?

If your card is lost or stolen, contact the Lloyds TSB International team who are available 24/7.

  • From the UK, call 0800 096 9779
  • From outside the UK, call +44 (0) 1702 278270

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16. My international account debit card has been declined, or I have found unrecognised transactions on my statement. What should I do?

Call our 24/7 helpline on +44 (0) 1539 736636 to speak to an advisor.

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Lloyds TSB Offshore PO Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey, number 4029. Regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending.

Deposits held with Lloyds TSB Offshore Limited are covered by the Jersey Depositor's Compensation Scheme. Which came into effect on 6 November 2009. The scheme compensates people who have money in current and deposit accounts in Jersey, up to a maximum of £50,000 of deposits per individual depositor, per Jersey Banking Group. The compensation is payable, irrespective of which country the customer lives in. The Minister for Economic Development has designated that accounts held with the Jersey branches of Lloyds TSB Bank plc, Lloyds TSB Offshore Limited, Bank of Scotland plc and Bank of Scotland International Limited will be regarded as one bank for the purpose of paying compensation to depositors. This means that where a depositor has accounts with more than one bank in the same group, collectively deposits in those accounts will only be protected up to £50,000 in total. Customers should refer to the International Finance section of the States of Jersey website for further information. http://www.gov.je

The Guernsey branch of Lloyds TSB Offshore Limited is licensed to conduct banking, investment and insurance business by the Guernsey Financial Services Commission under the Banking Supervision (Bailiwick of Guernsey) Law 1994, the Protection of Investors (Bailiwick of Guernsey) Law 1987 and the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law 2002.

As a Licensed Bank in Guernsey, The Guernsey branch of Lloyds TSB Offshore Limited is a participant in the Guernsey Banking Deposit Compensation Scheme established by the Banking Deposit Compensation Scheme (Bailiwick of Guernsey) Ordinance, 2008. Lloyds TSB Offshore Limited is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for 'qualifying deposits' up to £50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Details are available from: Website: www.dcs.gg Telephone: +44 (0) 1481 722756 Post: P.O. Box 380, St Peter Port, GY1 3FY.

The Isle of Man branch of Lloyds TSB Offshore Limited is licensed by The Isle of Man Supervision Commission and registered with the Insurance and Pensions Authority in respect of General Business.

Lloyds TSB Offshore Limited is a deposit taker licensed by the Isle of Man Financial Supervision Commission (FSC). Under the terms of the license, deposits are covered by the Isle of Man Depositors' Compensation Scheme (DCS).

The DCS compensates people who have money in current or deposit accounts in the Isle of Man with up to £50,000 of net deposits per individual depositor, per licensed deposit taker.

This means that a maximum of £50,000 compensation is payable per individual depositor. The DCS covers all individuals irrespective of which country they live in and non individual depositors (including charities, trusts and businesses) to a maximum of £20,000.

Further details can be obtained from the Isle of Man FSC website:http://www.gov.im/fsc/investor/dep_comp.xml

Lloyds TSB Offshore Limited is a Jersey registered company that is a wholly owned subsidiary of Lloyds TSB Bank plc. Lloyds TSB Bank plc is incorporated in the United Kingdom, regulated by the UK Financial Services Authority and is part of the Lloyds Banking Group. Lloyds TSB Offshore Limited places funds with Lloyds TSB Bank plc. Prospective depositors should satisfy themselves as to the financial standing of Lloyds TSB Offshore Limited and its parent based upon publicly available information. An abridged version of Lloyds TSB Offshore Limited’s latest annual financial statements is available on our website at www.lloydstsb-offshore.com