International Account FAQs

1. Why should I bank with Lloyds TSB International?

Lloyds TSB International gives you the security of a brand you can trust whilst offering products for customers with international needs.

We have offices and dedicated staff located around the world to serve you. With our help, you can have peace of mind whilst you move or live abroad without your finances having to move with you.

2. Who can benefit from putting money offshore?

You can benefit from putting your money into an international account if:

• you are a frequent international mover or traveller
• you are temporarily moving or working abroad
• you want to invest abroad (property etc.)
• you want to retire abroad
• you have family members needing financial support in different countries
  e.g. your children are studying in the UK but you are working abroad.

3. Do I have to pay income tax on income I've earned offshore?

It is your responsibility to seek independent tax advice, and ensure that any tax liability in relation to funds deposited is accounted for by you to your appropriate tax authorities.

4. Why choose an international current account?

You can benefit by choosing an international current account if:

• you make frequent currency exchanges and international money transfers
• you earn and spend in different currencies
• you want to be able to move to a different country without moving your finances.

5. I'm living abroad and would like to discuss some of the Lloyds TSB International products. Who should I contact?

Lloyds TSB representatives are located worldwide.

• If you are in the UK call 0800 876 6555.
• If you are living elsewhere outside the UK call +44 (0) 1624 641 825 (please note that this line is open 9am-5pm GMT).

6. What currencies is the Premier International Account available in?

Our Premier International Account is available in Sterling, US Dollar and Euro.

7. What rates and charges are associated with the Premier International Account?

There is no monthly fee for the Premier International Account if you keep a balance of at least £2,500/€2500/US$3500. If your balance falls below these values during the month, then a fee of £20/€20/US$30 is payable in that month.

You'll need to pay costs for overdrafts and to transfer or receive money when abroad. These vary depending on the method of payment. To find out more, see our international account fees and charges.

8. How can I access my money with a Premier International Account?

To give you worldwide access to your money, a debit card in Sterling, Euro and/or US Dollar is available, depending on your account.

For Sterling accounts, a cheque book is also available upon request.

Additionally, you will have 24/7 access to telephone and online banking which enables you to transfer and access money, once you've registered for these services.

9. Do I need to give notice before withdrawing money?

No, you have instant access to your current account.

10. How much can I withdraw per day?

The amount you can withdraw with your Debit card per day is limited at £500 and $/€750.

The amount you can transfer through online banking is currently limited to £30,000 (split over 3 daily payments, maximum £10,000 per payment), and $/€25,000.

The amount you can transfer through telephone banking depends on the type of transfer you are making, and what type of customer you are. To find out more, contact PhoneBank.

11. How can I get help with my online application?

For instructions on applying for an international account, see How to apply.

You can call us for help at any stage during the application process.

• From the UK, call 0800 876 6555
• Outside the UK, call +44 (0) 1624 641 825

12. Can I track the progress of my application?

Yes you can:

• Call +44 (0) 1624 638000 (Option 2)
• Email internationalacctopening@lloydstsb-offshore.com

13. What supporting documents will I need for my application?

You will need:

• a certified copy of your passport or ID card (for each account holder for a joint account).
• an original or certified copy of proof of address documentation dated within the last 3 months (for each account holder for a joint account).
• confirmation of source of funds and supporting documentation.

Find out more about how to certify documents and what documents are relevant, in the Appendix of the following PDF

14. What happens after my online application?

Once you submit your application, we'll e-mail you a confirmation of receipt.

We'll review your application within 2 working days and e-mail you a list of supporting documents we need in order to approve your application and open your account.

Once we've received your supporting documents, we will:

• open your account and send you a welcome letter within 5 working days.
• send your debit card(s) and cheque book (sterling only) within 10 working days.

If we need any more information before opening your account, we'll contact you by phone or e-mail.

15. My international account debit card has been lost or stolen. What should I do?

If your card is lost or stolen, contact the Lloyds TSB International team who are available 24/7.

• From the UK, call 0800 096 9779
• From outside the UK, call +44 (0) 1702 278270

16. My international account debit card has been declined, or I have found unrecognised transactions on my statement. What should I do?

Call our 24/7 helpline on +44 (0) 1539 736636 to speak to an advisor.