Security

Be confident you're protected

We want to reassure you that we're committed to protecting you when you bank with us. We use the highest levels of industry-standard security so you can access your Lloyds TSB accounts online with confidence.

• Find out more about our system security.
• What you can do to use internet banking safely.
• Advice on your PC security.
• How to protect your cards (for Dollar and Euro customers only).

If you still have any questions please call our helpdesk on 0845 3000 116.

Online banking guarantee

We protect you against fraud on Lloyds TSB Internet banking. We use industry standard levels of security. In the unlikely event of fraud, we will refund your money. Of course you must be careful and take reasonable steps to keep your security information secret at all times.

Have you received an email asking for your Internet banking log on details?

Throughout this year, some of our customers have received fraudulent emails asking them to confirm information such as Internet banking or Telephone banking User IDs, Passwords and Memorable Information. These are not genuine emails.

If you receive such an email, please do not access any link contained within it or provide any Internet banking or Telephone banking log on details as Lloyds TSB would never send emails asking for this information. If you are concerned that you have already divulged your details, or suspect that any of your Lloyds TSB accounts have been compromised, contact us immediately on 0845 3000 116 (+44 20 7649 9437 from overseas).

However, from time to time we may contact you via email if you have chosen to receive product and service information in this way. At no point will we ever ask you to confirm Internet banking or Telephone banking User IDs, Passwords and Memorable Information. Please see our Common frauds section for more details or click here for email scam examples*.

Internet banking is a safe and convenient way to manage your finances, but we do recommend that you follow our security advice.

• Advice on Your PC security.
• Guidance to prevent identity theft is available at the Home Office Identity Theft website - produced by the Identity Fraud Steering Committee
• Our system security - how we make the systems that contain your information secure.
• What you can do to Use Internet banking safely.
• Information about some of the Common frauds currently in circulation.
• Brief guide to Offline security*.
• Frequently asked security questions.
• Looking after your card and PIN.

BBA - your money and the internet

The BBA - your money and the internet guide to home banking and Internet shopping.

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