Avoiding card crime

Here's what to keep in mind when you shop online:

• only shop with reputable companies.
• only enter your details on secure web pages – if you're using Internet Explorer, look for the padlock sign at the bottom right of your browser window.
• never send an email containing your card details or PIN.

For added security, we've created Lloyds TSB Clicksafe, a free service that gives you extra protection against card crime. Learn more about Lloyds TSB Clicksafe.

When you give out your card details over the phone, remember:

• never disclose your PIN (not even to your bank or the police).
• you may be asked for the last three digits on your card's signature strip – only give this information to companies you trust.

When using a cash machine there are some things you should do to keep your card details and your money safe.

Choosing a cash machine:

• if someone nearby looks suspicious or you feel uncomfortable before using a cash machine, choose another.
• if there is anything unusual about the cash machine, don't use it and report it to the bank immediately.
• if a cash machine is being used, stand a reasonable distance away – if the cash machine has a 'zone' around it, keep this space clear.

Using a cash machine:

• stand close to the cash machine and always shield the keypad to avoid anyone seeing you enter your PIN.
• always be aware of your surroundings – if someone is crowding you, cancel the transaction and go to another machine.
• don't accept help from strangers and never allow yourself to be distracted.

Leaving a cash machine:

• put your money and card away quickly before leaving the cash machine.
• if the cash machine does not return your card, report it immediately to your card issuer.

Make sure your details don't fall into the wrong hands:

• when you throw away receipts, make sure that your card details can't be read – use a paper shredder or rip them by hand.
• know who you're giving your card details to – and don't be afraid to ask them why they need this information.

Get advice about identity theft from the Home Office.